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Job Title: Maintenance Assistant
Reports To: Maintenance Supervisor
FLSA Status: Non-Exempt
Posting Date: May 11, 2021
Classification: Regular Part-Time
The Maintenance Assistant serves as a direct assistant and primary support to the Maintenance Supervisor.
ESSENTIAL DUTIES AND RESPONSIBILITIES
General housekeeping of the building including picking up trash, sweeping, mopping, vacuuming, or using industrial cleaning equipment to clean floors, cleaning and stocking bathrooms, cleaning windows. Other duties may be assigned as needed.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Mid-America students are eligible for this position.
EDUCATION and/or EXPERIENCE
Related experience and/or training; or combination of training and experience.
Ability to read and interpret documents such as rules and procedures.
Ability to solve practical problems in dealing with a variety of work-related situations. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
OTHER SKILLS AND ABILITIES
While performing the duties of this job, the employee is frequently required to stand, walk, use hands,
reach with hands and arms, climb, balance, or stoop. The employee is occasionally required to sit. The employee must frequently lift and/or move moderately heavy objects.
Work is done indoors and outdoors.
• Sincere allegiance to the mission of Mid-America
• Personal faith in and commitment to Jesus Christ
• Professional expertise and integrity
• Excellent interpersonal skills
• Related experience preferred but not required
Job Title: Information Technology Specialist
Department: Information Services
Reports To: Director of Information Services
FLSA Status: Full-time Exempt
Prepared Date: May 11, 2021
Classification: Regular Full-Time
Mid-America seeks a capable, adaptable, and motivated individual to provide onsite support that includes monitoring, management, and hardware/software support services for servers, networks, workstations, and applications. Responsibilities include managing the campus network resources, performing regular maintenance of the Seminary’s computerized resources, regular monitoring of system security, and other duties as necessary and required by the department director. The candidate must have strong computer skills and be adept at solving a wide range of technical issues. Proficiency in Windows, Mac, and server operating systems is necessary to fulfill the responsibilities of this position. Providing technical support for the Seminary’s IT infrastructure—server and desktop management, networking devices, firewalls, wireless networking, and related security operations—will comprise the major component of this job.
Therefore, the candidate should demonstrate a combination of strong technical and interpersonal
skills for performing this job.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned as needed or required.
• Perform implementation, maintenance, and monitoring of computer systems including hardware and software.
• Conduct IT job functions consisting of:
o Monitoring and maintenance of servers and networking infrastructure.
o Managing hybrid on-premise and cloud-based email systems that include users, groups, and security administration.
o Server and cloud-based file access.
o Access to network resources such as email, wi-fi, and accessible systems.
o Reviewing diagnostics and assess the functionality and efficiency of systems.
o Implementing security measures that include firewall maintenance, email filtering gateways, endpoint protection, and network layering.
o Installing and updating software and hardware as needed.
o Anticipating, researching, and reporting the cost of replacing or updating computer items.
o Implementing interfaces between systems as required to support and streamline job functions of the staff.
• Provide technical assistance to end-users and support related to computer systems, hardware, or software.
• Troubleshoot network problems through diagnostic techniques to determine the cause. Identify and implement solutions based on findings.
• Coordinate with vendors and providers of IT-related systems and services.2
• Record incidents, updates, and their resolution cataloging all incidents for reporting and future diagnostic analysis.
• Maintain and update all network-related policies, procedures, application installations, system configurations, current hardware, and basic network configuration practices.
• Manage regularly scheduled data backups and restoration procedures.
• Assist with maintaining inventories of all computers, accessories, and network hardware.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Tech-savvy with a good understanding of computer systems, mobile devices, and other
Ability to identify root causes and alternatives to complex technology-related issues.
Ability to diagnose problems, determine solutions using efficient research, and follow through to satisfactory resolution.
Education and/or Experience
Course work or certificates in related fields preferred (e.g. MCSE, CCNS, CISSP); or equivalent related experience; or equivalent combination of education and experience.
Must have some related experience at a minimum. Must be willing to further develop technical and business skills by participating in educational opportunities through directed or self-initiated research and study.
Attention to Detail
Assessing information technology-related system, data, or user issues to ensure accuracy, completeness, and consistency with standards. Follow-through on issues and assignments is critical to meeting the demands of this position.
Maintaining relationships with end-users, assessing current IT needs, and developing or identifying products and services that are tailored to meet users’ technology needs
Ability to read and interpret documents such as system specifications, rules, procedures, and legal reports. Ability to write routine reports and correspondence. Ability to communicate effectively with students, staff, faculty, and outside representatives. Able to brief management on the status of information technology systems, projects, or daily operations, including the communication of technical information to a non-technical audience.
An office environment that includes some physical demands of standing, walking, and lifting. Extraneous situations may arise that require additional physical demands.
Capacity to remain calm, considerate, and tactful under stressful and unanticipated
situations are necessary.3
Sincere allegiance to the mission of the school
Personal faith in and commitment to Jesus Christ
Professional expertise and integrity
Excellent computer and organizational skills
Excellent interpersonal skills
Related experience preferred
Exposure to a variety of software applications (Microsoft Office applications)
Other Skills and Abilities
Ability to use Microsoft products
Ability to learn new applications competently
Must exercise a high level of confidentiality in handling sensitive information
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