Connected Campus

3.3.1.5 Community/Public Service within its Mission, if appropriate

 

The institution identifies expected outcomes, assesses the extent to which it achieves these outcomes, and provides evidence of improvement based on analysis of the results in each of the following areas: (Institutional effectiveness)

 

            3.3.1.1 educational programs, to include student learning outcomes

            3.3.1.2 administrative support services

            3.3.1.3 academic and student support services

            3.3.1.4 research within its mission, if appropriate

            3.3.1.5 community/public service within its mission, if appropriate

 

_X_  Compliance           ___  Partial Compliance          ___  Non-Compliance

 

Narrative

 

Mid-America Baptist Theological Seminary (MABTS) identifies expected community and public service outcomes which are clearly defined and measurable. The institution’s assessment process guides all aspects of community and public service, and the annual institutional review method is used for improvement of all community and public service. Due to its size, the school is able to gather information from the entire population of faculty, staff, and students. Sampling is not used. The institution uses various instruments for assessment, such as Administrative Unit Goals (AUGs), a Practical Missions reporting system, and student forums and surveys.

 

I. Identification of Community and Public Service Outcomes (CPSOs)

 

MABTS’s approach to assessment of community and public service outcomes is campus-wide, participatory, decentralized, and based upon the Strategic Planning model [1]. This philosophy of assessment is based upon the assumption that assessment will be more effective if developed and monitored by the administrative departmental units providing services. Students, faculty, staff, and graduates give input concerning community and public service through annual surveys [13], forums [14], and MABTS AUGs [55]. The institution addresses the process of assessment that supports the institution’s community and public service. Institutional effectiveness focuses on the design and improvement of community and public service to enhance community and public service outcomes.

 

The methodological design employed by the institution centers around the process for collecting AUGs annually, which are clearly defined and measurable and used as an evidence of assessment/improvement of the school’s community and public service. A description of the AUG model is given followed by a discussion of measurement and data used in columns 3 and 4.

 

Clearly Defined Community and Public Service Outcomes (CPSOs)

 

Each community and public service department possesses clearly defined community and public service outcomes (CPSOs) as demonstrated on the annual AUGs.

 

Adrian Rogers Center (ARC). The goal statement for the ARC may be found in the 2014-15 AUGs [80], which states, “The purpose of the Adrian Rogers Center is to offer training opportunities through both on-site and off-site events that will include preaching by outstanding contemporary guest expositors, video clips on preaching by Dr. Rogers, and break-out sessions taught by the faculty of MABTS.” Expected outcome #2, as an example of a clearly defined CPSO, states, “to provide a model of expository preaching for students and those in the community.”

 

Alumni and Church Relations. The goal statement for the Alumni and Church Relations department may be found in the 2014-15 AUGs [81], which states, “The Alumni Office and Church Relations Office exists to support the overall objective of Mid-America Baptist Theological Seminary by facilitating excellent communication among alumni and the institution, by assisting alumni and students through the resumé service, maintain cordial relations with churches, associations, state agencies, and ministries, by overseeing the operation of the National Alumni Association, and by maintaining alumni records.” Expected outcome #4, as an example of a clearly defined CPSO, states, “To evaluate ministerial job placement rate in the community of graduating students as evidenced on the graduate survey.”

 

Development and Institutional Advancement. The goal statement for the Development and Institutional Advancement department may be found in the 2014-15 AUGs [82], which states, “The purpose of the office of Development and Institutional Advancement is to plan and to oversee the institutional advancement of the Seminary with various organizations and individuals who currently have an association and who will have an opportunity in the future to associate with Mid-America Baptist Theological Seminary.” Expected outcome #1, as an example of a clearly defined CPSO, states, “Maintain open and frequent communication with faithful donors and prospective donors of the Seminary.”

 

Practical Missions. The goal statement for the Practical Mission department may be found in the 2014-15 AUGs [83], which states, “The purpose of Practical Missions Ministry is to help fulfill the seminary’s mission by assisting students in gaining practical experience in missions and evangelism and to help students and graduates put that experience to work in ministry through churches and mission fields.” Expected outcome #2, as an example of a clearly defined CPSO, states, “Students will work toward completing one hour of ministry per week in the community as part time students and two hours of ministry per week in the community as full time students.”

 

Measurable CPSOs

 

Each administrative department possesses measurable CPSOs as demonstrated on annual AUGs.

 

Adrian Rogers Center (ARC). The goal statement for the ARC may be found in the 2014-15 AUGs [80], which states, “The purpose of the Adrian Rogers Center is to offer training opportunities through both on-site and off-site events that will include preaching by outstanding contemporary guest expositors, video clips on preaching by Dr. Rogers, and break-out sessions taught by the faculty of MABTS.” Expected outcome #2, as an example of a clearly defined CPSO, states, “To provide a model of expository preaching for students and those in the community.” The assessment criteria for this expected outcome was “The Associate Dean of the ARC will distribute surveys to assess the degree of satisfaction of attendees with the presentation of expository preaching models (75% positive or better will be the standard of measure).”

 

Alumni and Church Relations. The goal statement for the Alumni and Church Relations department may be found in the 2014-15 AUGs [81], which states, “The Alumni Office and Church Relations Office exists to support the overall objective of Mid-America Baptist Theological Seminary by facilitating excellent communication among alumni and the institution, by assisting alumni and students through the resumé service, maintain cordial relations with churches, associations, state agencies, and ministries, by overseeing the operation of the National Alumni Association, and by maintaining alumni records.” Expected outcome #4, as an example of a clearly defined CPSO, states, “To evaluate ministerial job placement rate of graduating students in the community as evidenced on the graduate survey.” The assessment criteria for this expected outcome was “To report a 70-80% ministerial job placement rate of graduating students.”

 

Development and Institutional Advancement. The goal statement for the Development and Institutional Advancement department may be found in the 2014-15 AUGs [82], which states, “The purpose of the office of Development and Institutional Advancement is to plan and to oversee the institutional advancement of the Seminary with various organizations and individuals who currently have an association and who will have an opportunity in the future to associate with Mid-America Baptist Theological Seminary.” Expected outcome #1, as an example of a clearly defined CPSO, states, “Maintain open and frequent communication with faithful donors and prospective donors of the Seminary.” The assessment criteria for this expected outcome was “to make an average of 335 or more donor contacts each month. Donor contacts include letters, phone calls or personal meetings with donors or potential donors.”

 

Practical Missions. The goal statement for the Practical Missions department may be found in the 2014-15 AUGs [83], which states, “The purpose of Practical Missions Ministry is to help fulfill the seminary’s mission by assisting students in gaining practical experience in missions and evangelism and to help students and graduates put that experience to work in ministry through churches and mission fields.” Expected outcome #2, as an example of a clearly defined CPSO, states, “Students will work toward completing one hour of ministry per week in the community as part time students and two hours of ministry per week in the community as full time students.” The assessment criteria for this expected outcome was “90% of students will demonstrate that they are participating in 1-2 hours of ministry per week in the community.”

 

II. Achievement of Community and Public Service Outcomes

 

As described in I. Identification of Community and Public Service Outcomes, the achievement of administrative departmental outcomes is reviewed in phase 2 of the six-step planning process. Column 1 (Mission) and column 2 (Expected Outcomes) are submitted by department directors during administrative in-service at the beginning of the school year. At the conclusion of the spring semester, department directors begin collecting data as a source of column 3 (Assessment Criteria). The Director of Institutional Assessment sends them an analysis packet, and as a result of this analysis, department directors determine whether assessment criteria for community and public service outcomes were met or not, and results are then displayed as column 4 (Assessment Results).

 

Evidence of CPSO Achievement

 

Each administrative department provides evidence of CPSOs as demonstrated on the annual AUGs.

 

Adrian Rogers Center (ARC). The goal statement for the ARC may be found in the 2014-15 AUGs [80], which states, “The purpose of the Adrian Rogers Center is to offer training opportunities through both on-site and off-site events that will include preaching by outstanding contemporary guest expositors, video clips on preaching by Dr. Rogers, and break-out sessions taught by the faculty of MABTS.” Expected outcome #2, as an example of a clearly defined CPSO, states, “To provide a model of expository preaching for students and those in the community.” The assessment criteria for this expected outcome was “The Associate Dean of the ARC will distribute surveys to assess the degree of satisfaction of attendees with the presentation of expository preaching models (75% positive or better will be the standard of measure).” The assessment results stated “92% responded that the ARC met their expectation of the presentation of expository preaching; 2% responded that the ARC did not meet their expectation; and 6% responded that it partially met their expectations.”

 

Alumni and Church Relations. The goal statement for the Alumni and Church Relations department may be found in the 2014-15 AUGs [81], which states, “The Alumni Office and Church Relations Office exists to support the overall objective of Mid-America Baptist Theological Seminary by facilitating excellent communication among alumni and the institution, by assisting alumni and students through the resumé service, maintain cordial relations with churches, associations, state agencies, and ministries, by overseeing the operation of the National Alumni Association, and by maintaining alumni records.” Expected outcome #4, as an example of a clearly defined CPSO, states, “To evaluate ministerial job placement rate of graduating students in the community as evidenced on the graduate survey.” The assessment criteria for this expected outcome was “To report a 70-80% ministerial job placement rate of graduating students.” The assessment results stated “The average job placement rate at the time of graduation from May 2014-May 2015 was 73.6%.”

 

Development and Institutional Advancement. The goal statement for the Development and Institutional Advancement department may be found in the 2014-15 AUGs [82], which states, “The purpose of the office of Development and Institutional Advancement is to plan and to oversee the institutional advancement of the Seminary with various organizations and individuals who currently have an association and who will have an opportunity in the future to associate with Mid-America Baptist Theological Seminary.” Expected outcome #1, as an example of a clearly defined CPSO, states, “Maintain open and frequent communication with faithful donors and prospective donors of the Seminary.” The assessment criteria for this expected outcome was “to make an average of 335 or more donor contacts each month. Donor contacts include letters, phone calls or personal meetings with donors or potential donors.” The assessment results stated that the department “averaged 344 contacts per month.”

 

Practical Missions. The goal statement for the Practical Missions department may be found in the 2014-15 AUGs [83], which states, “The purpose of Practical Missions Ministry is to help fulfill the seminary’s mission by assisting students in gaining practical experience in missions and evangelism and to help students and graduates put that experience to work in ministry through churches and mission fields.” Expected outcome #2, as an example of a clearly defined CPSO, states, “Students will work toward completing one hour of ministry per week in the community as part time students and two hours of ministry per week in the community as full time students.” The assessment criteria for this expected outcome was “90% of students will demonstrate that they are participating in 1-2 hours of ministry per week in the community.” The assessment results stated “93% of students demonstrate that they participated in 1-2 hours of ministry per week in the community.”

 

III. Improvement of Community and Public Service Outcomes

 

As described in I. Identification of Community and Public Service Outcomes, the achievement of administrative departmental outcomes is reviewed in phase 2 of the six-step planning process. Column 1 (Mission) and column 2 (Expected Outcomes) are submitted by department directors during administrative in-service at the beginning of the school year. At the conclusion of the spring semester, department directors begin collecting data as a source of column 3 (Assessment Criteria). The Director of Institutional Assessment sends them an analysis packet, and as a result of this analysis, department directors determine whether assessment criteria for community and public service outcomes were met or not, and results are then displayed as column 4 (Assessment Results). The use of assessment results for the next academic year are displayed in column 5 (Use of Results).

 

Evidence of Community and Public Service Outcomes Improvement – Column 5

 

Each administrative department provides evidence of improvement through the use of results for the next academic year.

 

Adrian Rogers Center (ARC). The goal statement for the ARC may be found in the 2014-15 AUGs [80], which states, “The purpose of the Adrian Rogers Center is to offer training opportunities through both on-site and off-site events that will include preaching by outstanding contemporary guest expositors, video clips on preaching by Dr. Rogers, and break-out sessions taught by the faculty of MABTS.” Expected outcome #2, as an example of a clearly defined CPSO, states, “To provide a model of expository preaching for students and those in the community.” The assessment criteria for this expected outcome was “The Associate Dean of the ARC will distribute surveys to assess the degree of satisfaction of attendees with the presentation of expository preaching models (75% positive or better will be the standard of measure).” The assessment results stated “92% responded that the ARC met their expectation of the presentation of expository preaching; 2% responded that the ARC did not meet their expectation; and 6% responded that it partially met their expectations.” The use of results for expected outcome #2 states that, “The ARC provided a model of expository preaching for students and those in the community and will host the conference again in the 2016-17 academic year.” This completes the community and public service goal for the 2014-15 academic year and informs future goals for the 2015-16 academic year, thus closing the loop of identifying expected outcomes, assessing the achievement of outcomes, and providing evidence of improvement based on results.

 

Alumni and Church Relations. The goal statement for the Alumni and Church Relations department may be found in the 2014-15 AUGs [81], which states, “The Alumni Office and Church Relations Office exists to support the overall objective of Mid-America Baptist Theological Seminary by facilitating excellent communication among alumni and the institution, by assisting alumni and students through the resumé service, maintain cordial relations with churches, associations, state agencies, and ministries, by overseeing the operation of the National Alumni Association, and by maintaining alumni records.” Expected outcome #4, as an example of a clearly defined CPSO, states, “To evaluate ministerial job placement rate of graduating students in the community as evidenced on the graduate survey.” The assessment criteria for this expected outcome was “To report a 70-80% ministerial job placement rate of graduating students.” The assessment results stated “The average job placement rate at the time of graduation from May 2014-May 2015 was 73.6%.” The use of results for expected outcome #4 states that the office will “continue to require exit surveys and monitor job placement rates for the 2015-16 academic year.” This completes the community and public service goal for the 2014-15 academic year and informs future goals for the 2015-16 academic year, thus closing the loop of identifying expected outcomes, assessing the achievement of outcomes, and providing evidence of improvement based on results.

 

Development and Institutional Advancement. The goal statement for the Development and Institutional Advancement department may be found in the 2014-15 AUGs [82], which states, “The purpose of the office of Development and Institutional Advancement is to plan and to oversee the institutional advancement of the Seminary with various organizations and individuals who currently have an association and who will have an opportunity in the future to associate with Mid-America Baptist Theological Seminary.” Expected outcome #1, as an example of a clearly defined CPSO, states, “Maintain open and frequent communication with faithful donors and prospective donors of the Seminary.” The assessment criteria for this expected outcome was “to make an average of 335 or more donor contacts each month. Donor contacts include letters, phone calls or personal meetings with donors or potential donors.” The assessment results stated the department “averaged 344 contacts per month.” The use of results for expected outcome #1 states that the office “will include this expected outcome and increase number of monthly donor contacts for the 2015-16 academic year.” This completes the community and public service goal for the 2014-15 academic year and informs future goals for the 2015-16 academic year, thus closing the loop of identifying expected outcomes, assessing the achievement of outcomes, and providing evidence of improvement based on results.

 

Practical Missions. The goal statement for the Practical Mission department may be found in the 2014-15 AUGs [83], which states, “The purpose of Practical Missions Ministry is to help fulfill the seminary’s mission by assisting students in gaining practical experience in missions and evangelism and to help students and graduates put that experience to work in ministry through churches and mission fields.” Expected outcome #2, as an example of a clearly defined CPSO, states, “Students will work toward completing one hour of ministry per week in the community as part time students and two hours of ministry per week in the community as full time students.” The assessment criteria for this expected outcome was “90% of students will demonstrate that they are participating in 1-2 hours of ministry per week in the community.” The assessment results stated “93% of students demonstrate that they participated in 1-2 hours of ministry per week in the community.” The use of results for expected outcome #2 states that, “The goal was met and exceeded and will remain the same in the coming year.” This completes the community and public service goal for the 2014-15 academic year and informs future goals for the 2015-16 academic year, thus closing the loop of identifying expected outcomes, assessing the achievement of outcomes, and providing evidence of improvement based on results.

 

Conclusion

 

In conclusion, MABTS identifies expected community and public service outcomes, assesses the achievement of those outcomes, and gives evidence of improvement based upon results within the institutional effectiveness process. This process is built upon its philosophy of planning, which results in the school’s institutional effectiveness plan, which culminates in the long-range plan that enables the school to fulfill its mission, thus closing the institutional effectiveness loop.

 

Documentation

 

1. MABTS Strategic Plan Model

13. 2013-14 Faculty, Staff, Student Survey Results

14. 2013-14 Faculty, Staff, Student Forum Results

55. 2013-14 and 2014-15 AUGs

80. 2014-15 Adrian Rogers Center AUGs

81. 2014-15 Alumni and Church Relations AUGs

82. 2014-15 Development and Institutional Advancement AUGs

83. 2014-15 Practical Missions Department AUGs

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