Connected Campus

3.3.1.2 Administrative Support Services

The institution identifies expected outcomes, assesses the extent to which it achieves these outcomes, and provides evidence of improvement based on analysis of the results in each of the following areas: (Institutional effectiveness)

 

            3.3.1.1 educational programs, to include student learning outcomes

            3.3.1.2 administrative support services

            3.3.1.3 academic and student support services

            3.3.1.4 research within its mission, if appropriate

            3.3.1.5 community/public service within its mission, if appropriate

 

_X_  Compliance           ___  Partial Compliance          ___  Non-Compliance

 

Narrative

 

Mid-America Baptist Theological Seminary (MABTS) identifies expected administrative support services outcomes which are clearly defined and measurable. The institution’s assessment process guides all aspects of administrative support services, and the annual institutional review method is used for improvement of all administrative support services. Due to its size, the school is able to gather information from the entire population of faculty, staff, and students. Sampling is not used. The institution uses various instruments for assessment, such as Administrative Unit Goals (AUGs), forums, and surveys.

 

I. Identification of Administrative Support Services Outcomes

 

MABTS’s approach to assessment of administrative support services outcomes is campus-wide, participatory, decentralized, and based upon the Strategic Planning model [1]. This philosophy of assessment is based upon the assumption that assessment will be more effective if developed and monitored by the administrative departmental units providing services. Students, faculty, staff, and graduates give input concerning administrative support services through annual surveys [13] and forums [14], and the MABTS Administrative Unit Goals (AUGs) [55]. The institution addresses the process of assessment that supports the institution’s administrative support services. Institutional effectiveness focuses on the design and improvement of administrative support to enhance administrative outcomes.

 

The methodological design employed by the institution centers around the process for collecting AUGs annually, which are clearly defined and measurable and used as an evidence of assessment/improvement of the school’s administrative support services. A description of the AUG model is given followed by a discussion of measurement and data used in columns 3 and 4.

 

Methodological Design

 

The institution uses an assessment methodology with an appropriate balance of direct and indirect assessment measures built upon the AUG model (table 1). MABTS's plan to continuously improve the model is illustrated below according to the mission of the institution (column 1), the expected administrative outcomes based upon its mission (column 2), the assessment criteria based upon the expected outcomes (column 3), the assessment results based upon assessment criteria (column 4), and the use of results based upon assessment results (column 5). This model is effective in the identification of expected administrative outcomes in that it provides differentiation and accessibility of administrative support outcomes (ASOs), diversity of departmental goals, variety of assessment measurements, and greater reliance upon other means of assessing administrative support outcomes. A description of the two-phase, six stage AUG is followed by an explanation of the measurement and data process.

 

Administrative Unit Goals Model (AUG)

2014-2015 Sample

Purpose & Goals

 

Mission Statement

Mid-America Baptist Theological Seminary is to provide undergraduate and graduate theological training for effective service in church-related and mission vocations through its main campus and branch campuses.

 

Goal Statement

Expected Outcome

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Assessment Criteria

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Assessment Results

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Use of Results

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Table 1. Sample AUG

 

Description of the Administrative Unit Goals Model (AUG)

 

At the end of each academic year, the purpose and goals (column 1) in the five-column model are reviewed, including the mission statement and the goal statement of the seminary. These are reexamined by the executive administration and trustees of the school during summer planning meetings and reaffirmed or changed. The expected outcomes (column 2) are reviewed by departmental personnel, and are evaluated based upon performance from the previous academic year. Departmental personnel then formulate departmental assessment criteria (column 3) and show results of assessment (column 4) at the end of the academic year. The use of results (column 5) closes the loop in presenting administrative support outcomes as it informs the purpose and goals (column 1) for the upcoming academic year.

           

The MABTS Administrative Unit Goal model (AUG) is a six-step planning model which provides the institution with a means of assessment of administrative support outcomes. The model and process begins annually (Column 1A) with the Trustees as they meet bi-annually in August. As part of their agenda they review and reaffirm the mission statement of MABTS [21]. Based upon this reaffirmation or change in mission, the school then begins to plan administrative support outcomes for the upcoming academic year. 

 

Phase One – Columns 1A, 1B, and 2. During administrative in-service, two weeks before the academic year begins in August, the Executive Vice President (EVP) meets with the administrative council (all administrative directors and the Director of Institutional Assessment) to discuss the reaffirmation or change in the mission statement (column 1A) in conjunction with the fall trustee meeting. After reviewing the institutional mission with the administrative council, each administrative director formulates a goal statement (column 1B) for their respective departments based upon their AUG. These goal statements serve as a basis for administrative support outcomes.

 

After meeting with the EVP, the administrative directors create measurable administrative support outcomes (column 2) for their area being careful to connect them to the mission of the seminary. Columns 1A, 1B, and 2 are created during in-service week before classes begin for the academic year.

 

Phase 2 – Column 3, 4, and 5. After graduation in May, administrative departmental directors receive data from the office of Institutional Assessment, which is used as a basis of assessment criteria (column 3). As a result of this analysis, departmental directors determine whether assessment criteria for administrative support outcomes were met or not, and results are then displayed as assessment results (column 4). Departmental directors then use the achievement or failure of assessment criteria for the use of results (column 5) and in devising outcomes for the next academic year. Trustees then use the success or failure of these outcomes as a basis for adoption or revision of the mission statement in their bi-annual meeting, which closes the loop in the planning and assessment of administrative outcomes for the institution.

 

Measurement and Data

 

Achievement of administrative support outcomes are expressed in four MABTS Administrative Unit Goal model (AUG) data streams: 1) faculty, staff, student forums, 2) faculty, staff, student surveys, 3) departmental administrative initiatives illustrated in column 3 of the AUGs, and 4) the grievance process.

 

Faculty, Staff, Student Forums. According to faculty, staff, and student forums, responses by constituents are used as a measurement of administrative support outcomes [14]. As an example, during the spring semester of each year, the institutional assessment office administers a school-wide forum to assess thoughts and attitudes of faculty, staff, and students on administrative topics (e.g. mission of the school, facilities, academic programming, administrative departments) [14]. During the 2013-14 academic year, faculty, staff, and students complained about the institution’s food service [56]. As a result, these findings were discussed by the Executive Administration Committee (EAC) of the school and the Vice President for Finance and Operations (VPFO) was tasked to find a suitable food services alternative, discussed later in the narrative.

 

Faculty, Staff, Student Surveys. According to faculty, staff, and student surveys, responses by constituents are used as a measurement of administrative support outcomes [13]. As an example, during the spring semester of each year, the institutional assessment office administers a school-wide survey to assess thoughts and attitudes of faculty, staff, and students on administrative topics (e.g. mission of the school, facilities, academic programming, administrative departments) [13]. During the 2014-15 academic year, faculty, staff, and students indicated a desire to focus administrative resources on the improvement of student writing [discussed later in Core Requirement 2.12 Quality Enhancement Plan (QEP)] [57]. This data was used by the academic council and later the faculty as a source of devising the school’s QEP.

 

Departmental Administrative Initiatives. Each year, administrative directors demonstrate initiatives within their own departments (column 3) as a means of assessment criteria. For example, on the 2014-15 AUGs for the Campus Life office [58], the assessment criteria 1b. states, “At least 70 percent of all students will “strongly agree” or “agree” that enough affordable student housing is available (see Student Survey Q101).” The assessment result in column 4 demonstrated achievement for the office’s initiatives.

 

The Grievance Process. If a need arises, faculty, students, and staff have an avenue for filing a grievance [59]. Any grievance not answered to his/her satisfaction may be presented to the immediate supervisor or seminary employee in writing. If the student, faculty, or staff is not satisfied with the response of the immediate supervisor, the grievance may be presented to the next level of review in writing and in company with the immediate supervisor. If the grievant is still not satisfied with this level of review, he/she may present the grievance in writing to the Academic Vice President (AVP) or EVP. The decision of the AVP or EVP, in consultation with the executive administration, will be final [60]. An example of this process as expressed in an academic and honor code grievance is given in the narrative for Federal Requirement 4.5.

 

Assessment Population. MABTS does not use population samples due to the size of the school. Every student, faculty and staff is included in the assessment process.

 

Clearly Defined Administrative Support Outcomes (ASOs)

 

Each administrative support department possesses clearly defined ASOs as demonstrated on annual AUGs.

 

Business Office. The goal statement for the business office may be found in the 2014-15 AUGs [61], which states, “The Business Office exists to support the overall objective of Mid-America Baptist Theological Seminary by ensuring financial operations are effectively executed and by improving communication between the Business Office and all of its constituents.” Expected outcome #3, as an example of a clearly defined ASO, states, “The Business Office will maximize convenience and communications to all customer categories regarding their interaction with the Business Office by including an additional business page on the website.”

 

Communications. The goal statement for the communications department may be found in the 2014-15 AUGs [62], which states, “The goal of Communications is to inform and promote the mission, and ministry of MABTS by developing, providing, and maintaining proper communication channels for: students, both current & future, alumni, faculty and staff, friends and donors.” Expected outcome #3, as an example of a clearly defined ASO, states the office will “improve the effectiveness of the communications efforts of MABTS.”

 

Development and Institutional Advancement. The goal statement for the development and institutional advancement department may be found in the 2014-15 AUGs [63], which states, “The goal of the office of Development and Institutional Advancement is to plan and to oversee the institutional advancement of the Seminary with various organizations and individuals who currently have an association and who will have an opportunity in the future to associate with Mid-America Baptist Theological Seminary.” Expected outcome #3, as an example of a clearly defined ASO, states, “Increase visibility of MABTS in three areas: major donors, new donors, and to fortify monthly donors.”

 

EVP/Human Resources. The goal statement for the EVP/Human Resources department may be found in the 2014-15 AUGs [64], which states, “The purpose of the EVP/Human Resources Office is to oversee the daily administrative tasks of Mid-America Baptist Theological Seminary by offering direction to the Executive Administration Committee (EAC), the administrative officers, directors, and supervisors.” Expected outcome #4, as an example of a clearly defined ASO, states, “To foster positive staff relations and offer training for staff.”

 

Information Services. The goal statement for the information services department may be found in the 2013-14 AUGs [65], which states, “The department of Information Services develops and supports the Seminary’s computerized functions and overseeing [sic] the computer labs. Additionally, this department maintains and preserves the Seminary’s computer hardware, software, network, system security, and data.” Expected outcome #3, as an example of a clearly defined ASO, states the information services office will “increase data access bandwidth (for Internet access).”

 

Institutional Assessment. The goal statement for the institutional assessment office may be found in the 2013-14 AUGs [66], which states, “The purpose of the Institutional Assessment office is to offer assistance to the seminary administration in matters pertaining to regional accreditation with SACSCOC.” Expected outcome #3, as an example of a clearly defined ASO, states the institutional assessment office “will conduct annual faculty, staff, and student forums and surveys, including a survey about the QEP topic.”

 

Northeast Branch. The goal statement for the Northeast branch may be found in the 2014-15 AUGs [67], which states, “The purpose of the Northeast Campus of Mid-America Baptist Theological Seminary is to provide theological education to prepare students for Christian ministry in service as pastors, church staff leaders, church planters, denominational workers, cross-cultural missionaries, and theological educators.” Expected outcome #1, as an example of a clearly defined ASO, states the Northeast branch will “increase awareness of the Northeast Branch by promoting awareness of its programs of study to Baptist conventions, associations, churches, colleges, and Christian organizations in the Northeast.”

 

Operations. The goal statement for the operations department may be found in the 2014-15 AUGs, which states [68], “The goal of the Operations department is to support the educational programs of MABTS by providing a safe and clean learning environment while maintaining good stewardship of Seminary property.” Expected outcome #5, as an example of a clearly defined ASO, states the operations department will “improve the condition of the gates, driveway and parking lot.”

 

Practical Missions. The goal statement for the Practical Missions department may be found in the 2014-15 AUGs, which states [69], “The purpose of Practical Missions Ministry is to help fulfill the seminary’s mission by assisting students in gaining practical experience in missions and evangelism and to help students and graduated [sic] put that experience to work in ministry through churches and mission fields.” Expected outcome #2, as an example of a clearly defined ASO, states that “students will work toward completing one hour of ministry per week as a part time student and two hours of ministry per week as a full time student.”

           

Registrar’s Office. The goal statement for the registrar’s office may be found in the 2014-15 AUGs [70], which states, “The Registrar’s Office is responsible for the safety and preservation of academic records, processing and reporting student enrollment and reports, maintaining the registration system, receiving grades and processing transcript information along with coordinating with faculty and staff to serve the needs of the students.” Expected outcome #5, as an example of a clearly defined ASO, states the registrar’s office will “maintain prompt and accurate response to transcript request.”

 

Measurable ASOs

 

Each administrative department possesses measurable ASOs as demonstrated on annual AUGs.

 

Business Office. The goal statement for the business office may be found in the 2014-15 AUGs [61], which states, “The Business Office exists to support the overall objective of Mid-America Baptist Theological Seminary by ensuring financial operations are effectively executed and by improving communication between the Business Office and all of its constituents.” Expected outcome #3, as an example of a clearly defined ASO, states, “The Business Office will maximize convenience and communications to all customer categories regarding their interaction with the Business Office by including an additional business page on the website.” The assessment criteria for this expected outcome was “The Business Office will achieve 75% or better in annual surveys of Students, Faculty, and Staff” for the question “The Business office operation is effective and meets my needs.”

 

Communications. The goal statement for the communications department may be found in the 2014-15 AUGs [62], which states, “The goal of Communications is to inform and promote the mission, and ministry of MABTS by developing, providing, and maintaining proper communication channels for: students, both current & future, alumni, faculty and staff, friends and donors.” Expected outcome #3, as an example of a clearly defined ASO, states the office will “improve the effectiveness of the communications efforts of MABTS.” The assessment criteria for this expected outcome was to “achieve a 75% or better approval rate on the ‘end-of-semester’ faculty & student surveys regarding the website services offered” for the question “The seminary website is convenient and useful.”

 

Development and Institutional Advancement. The goal statement for the development and institutional advancement department may be found in the 2014-15 AUGs [63], which states, “The goal of the office of Development and Institutional Advancement is to plan and to oversee the institutional advancement of the Seminary with various organizations and individuals who currently have an association and who will have an opportunity in the future to associate with Mid-America Baptist Theological Seminary.” Expected outcome #3, as an example of a clearly defined ASO, states the office will “increase visibility of MABTS in three areas: major donors, new donors, and to fortify monthly donors.” The assessment criteria for this expected outcome was to “increase visibility of MABTS for two major donors, 50 new donors, and fortify 60 monthly donors.”

 

EVP/Human Resources. The goal statement for the EVP/Human Resources department may be found in the 2014-15 AUGs [64], which states, “The purpose of the EVP/Human Resources Office is to oversee the daily administrative tasks of Mid-America Baptist Theological Seminary by offering direction to the Executive Administration Committee (EAC), the administrative officers, directors, and supervisors.” Expected outcome #4, as an example of a clearly defined ASO, states, “To foster positive staff relations and offer training for staff.” The assessment criteria for this expected outcome was “to hold monthly birthday/anniversary parties, faculty/staff luncheons, quarterly staff chapels, and offer an in-service staff training to kick-off the 2014-2015 academic year.”

 

Information Services. The goal statement for the information services department may be found in the 2013-14 AUGs [65], which states, “The department of Information Services develops and supports the Seminary’s computerized functions and overseeing [sic] the computer labs. In addition to, this department maintains and preserves the Seminary’s computer hardware, software, network, system security, and data.” Expected outcome #3, as an example of a clearly defined ASO, states the information services office will “Increase data access bandwidth (for Internet access).” The assessment criteria for this expected out come was to “Examine traffic patterns and usage by faculty, staff, and students. Research costs and seek proposals from providers.”

 

Institutional Assessment. The goal statement for the institutional assessment department may be found in the 2013-14 AUGs [66], which states, “The purpose of the Institutional Assessment office is to offer assistance to the seminary administration in matters pertaining to regional accreditation with SACSCOC.” Expected outcome #1, as an example of a clearly defined ASO, states the institutional assessment office “will conduct annual faculty, staff, and student forums and surveys, including a survey about the QEP topic.” The assessment criteria for this expected out come was “Production of a faculty, staff, and student forum and survey analysis packet; production of the QEP topic analysis for the academic council and faculty.”

 

Northeast Branch. The goal statement for the Northeast Branch may be found in the 2014-15 AUGs [67], which states, “The purpose of the Northeast Campus of Mid-America Baptist Theological Seminary is to provide theological education to prepare students for Christian ministry in service as pastors, church staff leaders, church planters, denominational workers, cross-cultural missionaries, and theological educators.” Expected outcome #1, as an example of a clearly defined ASO, states the Northeast branch will “increase awareness of the Northeast Branch by promoting awareness of its programs of study to Baptist conventions, associations, churches, colleges, and Christian organizations in the Northeast.” The assessment criteria for this expected outcome was to “attend the Southern Baptist Convention, the Baptist Convention of New York, the Baptist Convention of the Northeast, Green Mountain and South NJ/East PA annual meetings.”

 

Operations. The goal statement for the operations department may be found in the 2014-15 AUGs [68], which states, “The goal of the Operations department is to support the educational program of MABTS by providing a safe and clean learning environment while maintaining good stewardship of Seminary property.” Expected outcome #5, as an example of a clearly defined ASO, states the operations department will “improve the condition of the gates, driveway and parking lot.” The assessment criteria for this expected outcome was to “Obtain bids for re-striping the parking lot and repairing cracks, pot holes and drainage outlets.”

 

Practical Missions. The goal statement for the Practical Missions department may be found in the 2014-15 AUGs, which states [69], “The purpose of Practical Missions Ministry is to help fulfill the seminary’s mission by assisting students in gaining practical experience in missions and evangelism and to help students and graduated [sic] put that experience to work in ministry through churches and mission fields.” Expected outcome #2, as an example of a clearly defined ASO, states that “students will work toward completing one hour of ministry per week as a part time student and two hours of ministry per week as a full time student.” The assessment criteria for this expected outcome was “90% of students will demonstrate that they are participating in 1-2 hours of ministry per week. Artifact- Summer 2014 Practical Missions Report.”

           

Registrar’s Office. The goal statement for the registrar’s office may be found in the 2014-15 AUGs [70], which states, “The Registrar’s Office is responsible for the safety and preservation of academic records, processing and reporting student enrollment and reports, maintaining the registration system, receiving grades and processing transcript information along with coordinating with faculty and staff to serve the needs of the students.” Expected outcome #5, as an example of a clearly defined ASO, states the registrar’s office will “maintain prompt and accurate response to transcript request.” The assessment criteria for this expected outcome was to “Respond to transcript requests within 5-7 days.”

 

II. Achievement of Administrative Support Outcomes

 

As described in I. Identification of Administrative Support Outcomes, the achievement of administrative departmental outcomes is reviewed in phase 2 of the six-step planning process. Column 1 (Mission) and column 2 (Expected Outcomes) are submitted by department directors during administrative in-service at the beginning of the school year. At the conclusion of the spring semester, department directors begin collecting data as a source of column 3 (Assessment Criteria). The Director of Institutional Assessment sends them an analysis packet, and as a result of this analysis, department directors determine whether assessment criteria for administrative support outcomes were met or not, and results are then displayed as column 4 (Assessment Results).

 

Evidence of ASO Achievement

 

Each administrative department provides evidence of ASOs as demonstrated on annual AUGs.

 

Business Office. The goal statement for the business office may be found in the 2014-15 AUGs [61], which states, “The Business Office exists to support the overall objective of Mid-America Baptist Theological Seminary by ensuring financial operations are effectively executed and improving communication between the Business Office and all of its constituents.” Expected outcome #3, as an example of a clearly defined ASO, states, “The Business Office will maximize convenience and communications to all customer categories regarding their interaction with the Business Office by including an additional business page on the website.” The assessment criteria for this expected outcome was “The Business Office will achieve 75% or better in annual surveys of Students, Faculty, and Staff” for the question “The Business office operation is effective and meets my needs.” The assessment results stated “The Business Office achieved an 86% approval rate on the annual surveys from Faculty and Staff and a 96% approval rate from Students.”

 

Communications. The goal statement for the communications department may be found in the 2014-15 AUGs [62], which states, “The goal of Communications is to inform and promote the mission, and ministry of MABTS by developing, providing, and maintaining proper communication channels for: students, both current & future, alumni, faculty and staff, friends and donors.” Expected outcome #3, as an example of a clearly defined ASO, states, “improve the effectiveness of the communications efforts of MABTS.” The assessment criteria for this expected outcome was “achieve a 75% or better approval rate on the ‘end-of-semester’ faculty & student surveys regarding the Website services offered” for the question “The seminary website is convenient and useful.” The assessment results stated, “Survey results: Faculty: 80% strongly agree or agree, Staff: 88% strongly agree or agree, Students: 86% strongly agree or agree.”

 

Development and Institutional Advancement. The goal statement for the development and institutional advancement department may be found in the 2014-15 AUGs [63], which states, “The goal of the office of Development and Institutional Advancement is to plan and to oversee the institutional advancement of the Seminary with various organizations and individuals who currently have an association and who will have an opportunity in the future to associate with Mid-America Baptist Theological Seminary.” Expected outcome #3, as an example of a clearly defined ASO, states, “Increase visibility of MABTS in three areas: major donors, new donors, and to fortify monthly donors.” The assessment criteria for this expected outcome was to “increase visibility of MABTS for two major donors, 50 new donors, and fortify 60 monthly donors.” The assessment results stated “increased visibility for 2 major donors, 57 new donors, and 56.09 monthly donors.”

 

EVP/Human Resources. The goal statement for the EVP/Human Resources department may be found in the 2014-15 AUGs [64], which states, “The purpose of the EVP/Human Resources Office is to oversee the daily administrative tasks of Mid-America Baptist Theological Seminary by offering direction to the Executive Administration Committee (EAC), the administrative officers, directors, and supervisors.” Expected outcome #4, as an example of a clearly defined ASO, states, “To foster positive staff relations and offer training for staff.” The assessment criteria for this expected outcome was “to hold monthly birthday/anniversary parties, faculty/staff luncheons, quarterly staff chapels, and offer an in-service staff training to kick-off the 2014-2015 academic year.” The assessment results stated, “Birthdays and employment anniversaries were celebrated monthly. Quarterly staff chapel and several staff/faculty luncheons were held during the year. Staff in-service was held in August, 2014.”

 

Information Services. The goal statement for the information services department may be found in the 2013-14 AUGs [65], which states, “The department of Information Services develops and supports the Seminary’s computerized functions and overseeing [sic] the computer labs. In addition to, this department maintains and preserves the Seminary’s computer hardware, software, network, system security, and data.” Expected outcome #3, as an example of a clearly defined ASO, states the information services office will “Increase data access bandwidth (for Internet access).” The assessment criteria for this expected out come was to “Examine traffic patterns and usage by faculty, staff, and students. Research costs and seek proposals from providers.” The assessment results stated, “Examined traffic patterns and usage by faculty, staff, and students. Researched costs and sought proposals from providers.”

 

Institutional Assessment. The goal statement for the institutional assessment department may be found in the 2013-14 AUGs [66], which states, “The purpose of the Institutional Assessment office is to offer assistance to the seminary administration in matters pertaining to regional accreditation with SACSCOC.” Expected outcome #1, as an example of a clearly defined ASO, states the institutional assessment office “will conduct annual faculty, staff, and student forums and surveys, including a survey about the QEP topic.” The assessment criteria for this expected outcome was “Production of a faculty, staff, and student forum and survey analysis packet; production of the QEP topic analysis for the academic council and faculty.” The assessment results stated, “The faculty, staff, and student forum and survey analysis packet was emailed to administrative faculty and staff on May 4, 2015. The academic council and faculty selected the topic of enhancing student writing after all constituents were surveyed.”

 

Northeast Branch. The goal statement for the Northeast Branch may be found in the 2014-15 AUGs [67], which states, “The purpose of the Northeast Campus of Mid-America Baptist Theological Seminary is to provide theological education to prepare students for Christian ministry in service as pastors, church staff leaders, church planters, denominational workers, cross-cultural missionaries, and theological educators.” Expected outcome #1, as an example of a clearly defined ASO, states the Northeast Branch will “increase awareness of the Northeast Branch by promoting awareness of its programs of study to Baptist conventions, associations, churches, colleges, and Christian organizations in the Northeast.” The assessment criteria for this expected outcome was to “attend the Southern Baptist Convention, the Baptist Convention of New York, the Baptist Convention of the Northeast, Green Mountain and South NJ/East PA annual meetings.” The assessment results stated, “Attended all these meetings.”

 

Operations. The goal statement for the operations department may be found in the 2014-15 AUGs [68], which states, “The goal of the Operations department is to support the educational program of MABTS by providing a safe and clean learning environment while maintaining good stewardship of Seminary property.” Expected outcome #5, as an example of a clearly defined ASO, states the operations department will “Improve the condition of the gates, driveway and parking lot.” The assessment criteria for this expected outcome was to “Obtain bids for re-striping the parking lot and repairing cracks, pot holes and drainage outlets.” The assessment results stated, “Repaired front gates. Repaired water drainage; repaired all cracks and re-striped the entire parking areas.”

 

Practical Missions. The goal statement for the Practical Missions department may be found in the 2014-15 AUGs, which states [69], “The purpose of Practical Missions Ministry is to help fulfill the seminary’s mission by assisting students in gaining practical experience in missions and evangelism and to help students and graduated [sic] put that experience to work in ministry through churches and mission fields.” Expected outcome #2, as an example of a clearly defined ASO, states that “students will work toward completing one hour of ministry per week as a part time student and two hours of ministry per week as a full time student.” The assessment criteria for this expected outcome was “90% of students will demonstrate that they are participating in 1-2 hours of ministry per week. Artifact- Summer 2014 Practical Missions Report.” The assessment results stated, “93.99% of the students completed their ministry hours with 266 students fulfilling 15,982 ministry hours. The students who did not complete their ministry requirement were placed on probation and given one semester to complete this assignment or lose course credit.”

           

Registrar’s Office. The goal statement for the registrar’s office may be found in the 2014-15 AUGs [70], which states, “The Registrar’s Office is responsible for the safety and preservation of academic records, processing and reporting student enrollment and reports, maintaining the registration system, receiving grades and processing transcript information along with coordinating with faculty and staff to serve the needs of the students.” Expected outcome #5, as an example of a clearly defined ASO, states the registrar’s office will “respond to transcript requests within 5-7 days.” The assessment criteria for this expected outcome was to “continue to keep transcript request organized along with “filled” date for easy access.” The assessment results stated, “Transcript requests are being filled with 5-7 days at 95% response time.”

 

III. Improvement of Administrative Support Outcomes

 

As described in I. Identification of Administrative Support Outcomes, the achievement of administrative departmental outcomes is reviewed in phase 2 of the six-step planning process. Column 1 (Mission) and column 2 (Expected Outcomes) are submitted by department directors during administrative in-service at the beginning of the school year. At the conclusion of the spring semester, department directors begin collecting data as a source of column 3 (Assessment Criteria). The Director of Institutional Assessment sends them an analysis packet, and as a result of this analysis, department directors determine whether assessment criteria for administrative support outcomes were met or not, and results are then displayed as column 4 (Assessment Results). The use of assessment results for the next academic year are displayed in column 5 (Use of Results).

 

Evidence of Administrative Support Outcomes Improvement

 

Each administrative department provides evidence of improvement through the use of results for the next academic year.

 

Business Office. The goal statement for the business office may be found in the 2014-15 AUGs [61], which states, “The Business Office exists to support the overall objective of Mid-America Baptist Theological Seminary by ensuring financial operations are effectively executed and by improving communication between the Business Office and all of its constituents.” Expected outcome #3, as an example of a clearly defined ASO, states, “The Business Office will maximize convenience and communications to all customer categories regarding their interaction with the Business Office by including an additional business page on the website.” The assessment criteria for this expected outcome was “The Business Office will achieve 75% or better in annual surveys of Students, Faculty, and Staff” for the question “The Business office operation is effective and meets my needs.” The assessment results stated “The Business Office achieved an 86% approval rate on the annual surveys from Faculty and Staff and a 96% approval rate from Students.” The use of results for expected outcome #3 states that, “The Business Office will conduct a discussion session at administrative in-service to address how they can achieve a higher approval rating for the next year.” This completes the administrative support goal for the 2014-15 academic year and informs future goals for the 2015-16 academic year, thus closing the loop of identifying expected outcomes, assessing the achievement of outcomes, and providing evidence of improvement based on results.

 

Communications. The goal statement for the communications department may be found in the 2014-15 AUGs [62], which states, “The goal of Communications is to inform and promote the mission, and ministry of MABTS by developing, providing, and maintaining proper communication channels for: students, both current & future, alumni, faculty and staff, friends and donors.” Expected outcome #3, as an example of a clearly defined ASO, states, “improve the effectiveness of the communications efforts of MABTS.” The assessment criteria for this expected outcome was to “achieve a 75% or better approval rate on the ‘end-of-semester’ faculty & student surveys regarding the website services offered” for the question “The seminary website is convenient and useful.” The assessment results stated, “Survey results: Faculty: 80% strongly agree or agree, Staff: 88% strongly agree or agree, Students: 86% strongly agree or agree.” The use of results for expected outcome #3 states that “by involving more of the staff in the process, clear improvements will continue to be gained.” This completes the administrative support goal for the 2014-15 academic year and informs future goals for the 2015-16 academic year, thus closing the loop of identifying expected outcomes, assessing the achievement of outcomes, and providing evidence of improvement based on results.

 

Development and Institutional Advancement. The goal statement for the development and institutional advancement department may be found in the 2014-15 AUGs [63], which states, “The goal of the office of Development and Institutional Advancement is to plan and to oversee the institutional advancement of the Seminary with various organizations and individuals who currently have an association and who will have an opportunity in the future to associate with Mid-America Baptist Theological Seminary.” Expected outcome #3, as an example of a clearly defined ASO, states the office will “increase visibility of MABTS in three areas: major donors, new donors, and to fortify monthly donors.” The assessment criteria for this expected outcome was to “increase visibility of MABTS for two major donors, 50 new donors, and fortify 60 monthly donors.” The assessment results stated “increased visibility for 2 major donors, 57 new donors, and 56.09 monthly donors.” The use of results for expected outcome #3 states that the office “will keep this outcome for the 2015-16 academic year, with a goal of 55 new donors for the 2015-16 academic year.” This completes the administrative support goal for the 2014-15 academic year and informs future goals for the 2015-16 academic year, thus closing the loop of identifying expected outcomes, assessing the achievement of outcomes, and providing evidence of improvement based on results.

 

EVP/Human Resources. The goal statement for the EVP/Human Resources department may be found in the 2014-15 AUGs [64], which states, “The purpose of the EVP/Human Resources Office is to oversee the daily administrative tasks of Mid-America Baptist Theological Seminary by offering direction to the Executive Administration Committee (EAC), the administrative officers, directors, and supervisors.” Expected outcome #4, as an example of a clearly defined ASO, states, “To foster positive staff relations and offer training for staff.” The assessment criteria for this expected outcome was “to hold monthly birthday/anniversary parties, faculty/staff luncheons, quarterly staff chapels, and offer an in-service staff training to kick-off the 2014-2015 academic year.” The assessment results stated, “Birthdays and employment anniversaries were celebrated monthly. Quarterly staff chapel and several staff/faculty luncheons were held during the year. Staff in-service was held in August, 2014.” The use of results for expected outcome #4 states that the office will “continue monthly parties to honor individual staff birthdays and anniversaries, and quarterly chapel, which are fostering positive staff relations. Conduct staff in-service in August 2015 for the 2015-2016 academic year.” This completes the administrative support goal for the 2014-15 academic year and informs future goals for the 2015-16 academic year, thus closing the loop of identifying expected outcomes, assessing the achievement of outcomes, and providing evidence of improvement based on results.

 

Information Services. The goal statement for the information services department may be found in the 2013-14 AUGs [65], which states, “The department of Information Services develops and supports the Seminary’s computerized functions and overseeing [sic] the computer labs. In addition to, this department maintains and preserves the Seminary’s computer hardware, software, network, system security, and data.” Expected outcome #3, as an example of a clearly defined ASO, states the information services office will “Increase data access bandwidth (for Internet access).” The assessment criteria for this expected out come was to “Examine traffic patterns and usage by faculty, staff, and students. Research costs and seek proposals from providers.” The assessment results stated, “Examined traffic patterns and usage by faculty, staff, and students. Researched costs and sought proposals from providers.” The use of results for expected outcome #3 states that the office “will present a proposal by Comcast high-speed internet to EAC.” This completes the administrative support goal for the 2013-14 academic year and informs future goals for the 2014-15 academic year, thus closing the loop of identifying expected outcomes, assessing the achievement of outcomes, and providing evidence of improvement based on results.

 

Institutional Assessment. The goal statement for the institutional assessment department may be found in the 2013-14 AUGs [66], which states, “The purpose of the Institutional Assessment office is to offer assistance to the seminary administration in matters pertaining to regional accreditation with SACSCOC.” Expected outcome #1, as an example of a clearly defined ASO, states the information services office “will conduct annual faculty, staff, and student forums and surveys, including a survey about the QEP topic.” The assessment criteria for this expected out come was “Production of a faculty, staff, and student forum and survey analysis packet; production of the QEP topic analysis for the academic council and faculty.” The assessment results stated, “The faculty, staff, and student forum and survey analysis packet was emailed to administrative faculty and staff on May 4, 2015. The academic council and faculty selected the topic of enhancing student writing after all constituents were surveyed.” The use of results for expected outcome #1 states that the office will “assist faculty and staff at in-service at the beginning of the 2015-16 academic year to use the analysis packet in forming their administrative unit goals. Begin the writing phase of the QEP topic.” This completes the administrative support goal for the 2014-15 academic year and informs future goals for the 2015-16 academic year, thus closing the loop of identifying expected outcomes, assessing the achievement of outcomes, and providing evidence of improvement based on results.

 

Northeast Branch. The goal statement for the Northeast Branch department may be found in the 2014-15 AUGs [67], which states, “The purpose of the Northeast Campus of Mid-America Baptist Theological Seminary is to provide theological education to prepare students for Christian ministry in service as pastors, church staff leaders, church planters, denominational workers, cross-cultural missionaries, and theological educators.” Expected outcome #1, as an example of a clearly defined ASO, states the Northeast Branch will “increase awareness of the Northeast Branch by promoting awareness of its programs of study to Baptist conventions, associations, churches, colleges, and Christian organizations in the Northeast.” The assessment criteria for this expected outcome was to “attend the Southern Baptist Convention, the Baptist Convention of New York, the Baptist Convention of the Northeast, Green Mountain and South NJ/East PA annual meetings.” The assessment results stated, “Attended all these meetings.” The use of results for expected outcome #1 states that the office “will plan to attend these and more annual meetings next year.” This completes the administrative support goal for the 2014-15 academic year and informs future goals for the 2015-16 academic year, thus closing the loop of identifying expected outcomes, assessing the achievement of outcomes, and providing evidence of improvement based on results.

 

Operations. The goal statement for the operations department may be found in the 2014-15 AUGs [68], which states, “The goal of the Operations department is to support the educational program of MABTS by providing a safe and clean learning environment while maintaining good stewardship of Seminary property.” Expected outcome #5, as an example of a clearly defined ASO, states the operations department will “improve the condition of the gates, driveway and parking lot.” The assessment criteria for this expected outcome was to “obtain bids for re-striping the parking lot and repairing cracks, pot holes and drainage outlets.” The assessment results stated, “Repaired front gates. Repaired water drainage; repaired all cracks and re-striped the entire parking areas.” The use of results for expected outcome #5 states that the office “will monitor these areas for future repair.” This completes the administrative support goal for the 2014-15 academic year and informs future goals for the 2015-16 academic year, thus closing the loop of identifying expected outcomes, assessing the achievement of outcomes, and providing evidence of improvement based on results.

 

Practical Missions. The goal statement for the Practical Missions department may be found in the 2014-15 AUGs, which states [69], “The purpose of Practical Missions Ministry is to help fulfill the seminary’s mission by assisting students in gaining practical experience in missions and evangelism and to help students and graduated [sic] put that experience to work in ministry through churches and mission fields.” Expected outcome #2, as an example of a clearly defined ASO, states that “students will work toward completing one hour of ministry per week as a part time student and two hours of ministry per week as a full time student.” The assessment criteria for this expected outcome was “90% of students will demonstrate that they are participating in 1-2 hours of ministry per week. Artifact- Summer 2014 Practical Missions Report.” The assessment results stated, “93.99% of the students completed their ministry hours with 266 students fulfilling 15,982 ministry hours. The students who did not complete their ministry requirement were placed on probation and given one semester to complete this assignment or lose course credit.” The use of results for expected outcome #2 states that “The goal was met and exceeded and will remain the same in the coming year.” This completes the administrative support goal for the 2014-15 academic year and informs future goals for the 2015-16 academic year, thus closing the loop of identifying expected outcomes, assessing the achievement of outcomes, and providing evidence of improvement based on results.

           

Registrar’s Office. The goal statement for the registrar’s office may be found in the 2014-15 AUGs [70], which states, “The Registrar’s Office is responsible for the safety and preservation of academic records, processing and reporting student enrollment and reports, maintaining the registration system, receiving grades and processing transcript information along with coordinating with faculty and staff to serve the needs of the students.” Expected outcome #5, as an example of a clearly defined ASO, states the registrar’s office will “Respond to transcript requests within 5-7 days.” The assessment criteria for this expected outcome was to “continue to keep transcript request organized along with “filled” date for easy access.” The assessment results stated, “Transcript requests are being filled with 5-7 days at 95% response time.” The use of results for expected outcome #5 states that the office “will continue to attempt to reach 100% response time for transcript requests.” This completes the administrative support goal for the 2014-15 academic year and informs future goals for the 2015-16 academic year, thus closing the loop of identifying expected outcomes, assessing the achievement of outcomes, and providing evidence of improvement based on results.

 

Conclusion

 

In conclusion, MABTS identifies expected administrative support outcomes, assesses the achievement of those outcomes, and gives evidence of improvement based upon results within the institutional effectiveness process. This process is built upon its philosophy of planning, which results in the school’s institutional effectiveness plan, which culminates in the long-range plan that enables the school to fulfill its mission, thus closing the institutional effectiveness loop.

 

Documentation

 

1. MABTS Strategic Plan Model

13. 2013-14 Faculty, Staff, Student Survey Results

14. 2013-14 Faculty, Staff, Student Forum Results

21. Trustee Minutes Review of Mission

55. 2014-15 AUGs

56. 2013-14 Student Forum Comments

57. QEP Faculty Results

58. 2014-15 Campus Life AUGs

59. 2014-15 MABTS Catalog, p. 73-77

60. Student Grievance Example

61. 2014-15 Business Office AUGs

62. 2014-15 Communications Department AUGs

63. 2014-15 Institutional Advancement and Development AUGs

64. 2014-15 Executive VP/Human Resources AUGs

65. 2014-15 Information Services AUGs

66. 2014-15 Institutional Assessment AUGs

67. 2014-15 Northeast Branch AUGs

68. 2014-15 Operations AUGs

69. 2014-15 Practical Missions AUGs

70. 2014-15 Registrar AUGs

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